Return and Refund Policy

Thank you for shopping with us. We strive to provide the best quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Certain items such as earphones, personal care items, or clearance sale products are non-returnable for hygiene or final sale reasons.

How to Initiate a Return

To initiate a return, please contact our support team at [info@printozindia.coml or WhatsApp at: 9810680190] with the following:

  • Order number

  • Reason for return

  • Photos or videos of the product (if damaged or defective)

We will guide you through the return process and provide the return address.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days to your original method of payment or as store credit.

  • Shipping charges are non-refundable, and customers are responsible for return shipping unless the product was defective or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@printozindia.com

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or payment app again.

  • Contact your bank or payment provider. If you’ve done all of this and still haven’t received your refund, please contact us.